Assist members and providers in a timely and accurate manner in phone, email, face-to-face, and other interactions. Support applications that promote member and provider education, services, and self-servicing tools. Through innovation, engagement and a unified sense of purpose, we will ensure the best customer experience for every customer, in every interaction.
Duties and Responsibilities:
Support system and web applications that promote member and provider education, services, and self-servicing tools by participating in test, maintenance, documentation, and other activities.
Assist members and providers in email, face-to-face, and other interactions.
Assist members and providers in a timely and accurate manner in phone interactions.
Complete assignments related to project work as directed by management.
Identify, research, implement process improvement ideas that reduces overhead, inquiry volume, costs, or increases efficiency.
Participate in community outreach events that promote HMSA in our member and provider community.
Cooperate with superiors and peers in activities that support/accomplish HMSA’s Core Values.
Associate’s degree or equivalent amount of related work experience.
Two years customer service experience.
Strong interpersonal skills.
Demonstrated working knowledge of Microsoft PC applications.
Strong verbal and written communication skills.
Occasional overtime during busy periods, special projects, and training and occasional after-hours or weekend hours opportunities.