Location Ewa Beach, HI

General Summary
We are searching for a new Leasing Associate for our Waterfront at Pu’uloa community in Ewa Beach, Hawaii. In brief summary, the Leasing Associate is responsible for leasing apartments/single family homes to potential residents, while selling community services & providing outstanding customer service to current and prospective residents. The Leasing Associate is also responsible for preparing and explaining lease paperwork to new and renewing residents. Successful Leasing Associates will be detail-oriented, possess a sense of urgency, be customer focused and organized.
All team members at Carmel Partners, Inc. are expected to act as compelling representatives of the Company and champions of our Mission & Values.


Maintains a professional, friendly, and inviting atmosphere in the leasing office and clubhouses
Consistently works to optimize occupancy by leasing available units and maintaining positive relationships with current residents to ensure lease renewal
Professionally demonstrates community by showing all available amenities, model apartment(s) and available apartments
Immediately processes resident applications, ensuring all documentation is complete and meets company qualifications prior to handing off to supervisor for approval (credit check, employment verification and landlord references must be completed to company standard)
Prepares all leases/move-in packets for new residents in an accurate and timely manner and arranges for lease signing by new residents prior to move-in
Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data
Responsible for maintaining organized, accurate, and up to date files for all residents; performs filling for the office as needed when not leasing
Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups
Ensures the entire office environment is professional, clean, well organized and meets all safety standards at all times by maintaining office operation standards
Works with colleagues and Leasing Manager or Community Manager to develop and implement sales and marketing strategies
Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues
Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction
Is the first to answer the phone when it rings; attempting to convert every call to a lease
Attends work as scheduled to support the ongoing success of the company
Other duties, responsibilities and special projects as assigned
Candidates for this position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as “preferred,” all points listed below are considered minimum requirements.
Qualifications (Skills – technical and non-technical):
High School Diploma or equivalent required
Bachelor’s Degree preferred
1 to 2 years in sales, customer service, or related field
Experience in Residential Leasing/Sales is a plus
Previous experience with MRI Property Management Operating and Information system is a plus
Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications
Proficient with basic office equipment such as copier and fax machine
Strong interpersonal and communication skills
Outstanding orientation for customer-service
Strong attention to detail
Strong organization and time management skills
Strong ability to influence others
Good negotiation skills
Strong organizational skills
Punctuality and regular attendance as scheduled
WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements / work environment):
Frequently alternates between sitting, walking and standing
Repetitive use of telephone, computer, keyboard and mouse
Constant reading and comprehending, writing, communicating orally and reasoning
Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist


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