The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O’ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful, and rooted in tradition. Here, you will form close connections with cast members and watch neighbors become friends. While our guests take home happiness, the legends of O’ahu will become as much a part of them as they are of you.

Location: Kapolei, HI

Job ID: 167609BR-2
The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
As an integral part of the sales “value chain”, Operation Assistants play an important role in the day to day operations of the sales process. Operation assistants hold a wide range of responsibilities which include: interacting and assisting prospective and current Disney Vacation Club (DVC) Members; maintaining multiple departmental databases; manage and distribute the daily incentives and conduct tours of the DVC accommodations for prospective and current members of DVC. May also be responsible for transporting guests to and from the Open House, along with DVC Van maintenance including washing and fueling. The Operation Assistant will also provide support to all areas of Disney Vacation Club including our satellite sales locations located in Waikiki. The successful candidate is expected to be: Accountable, Adaptable to change, Professional, a Team Player, Confident, and Influential.
Basic Qualifications
High school degree or equivalent
Demonstrated background working in an operational environment
Demonstrated problem solving and decision making skills
Demonstrated strong partnering skills
Demonstrated verbal and written communication skills, as well as telephone etiquette skills
Demonstrated strong guest service skills
Demonstrated computer proficiency in a windows environment with an emphasis on Microsoft applications Excel, Word, PowerPoint and Microsoft publisher.
Ability to be flexible with work schedule, including weekends, holidays and overtime
Ability to lift 20 pounds
Proven knowledge of Walt Disney World property and understanding of Walt Disney World policies and procedures
Ability to be flexible with work schedule including working overtime, nights and weekends
Possess a valid State of Hawaii drivers license

Preferred Qualifications
Previous Disney Vacation Club experience and knowledge of DVC Product.
Previous scheduling and/or labor experience
Demonstrated knowledge of Workbrain and SAP
Able to speak & understand Japanese

Required Education
High school degree or equivalent
Disney Parks and Resorts Segment

Every day at Walt Disney Parks and Resorts Segment, the job of the cast member is to help make guest’s dreams come true. More than 50 years ago, Walt Disney had a visionary new idea for family entertainment: a place where families can enjoy a fully-immersive atmosphere rich in detail. The secret to his success was placing the cast member at the center of everything. They’re the ambassadors of the brand, they bring the magic to life, and they truly are Disney.
Today, there are 11 Disney theme parks located in 5 of the world’s leading family vacation destinations. If you’re interested in building a career with the Disney Company, our enterprise includes ABC Television Studios, ESPN, Disney Cruise Line, and a host of other amazing, successful organizations. Could it be your job to make dreams come true? Could it be your job to make the magic happen? If you choose to build a career with Disney, yes it could.
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Kapolei, HI

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