Keywords: bws, board of water supply, backbilling, water bill, city council


Today, concerned testifiers shared their Board of Water Supply back-billing stories before the Executive Matters and Legal Affairs Committee at the City Council today.  Councilmember Kymberly Marcos Pine introduced a Charter Amendment that would prohibit the Board of Water Supply from continuing to back billing ratepayers, a practice that has been banned or regulated in many other states and jurisdictions throughout the country.


“I was recently contacted by the family of a 90-year-old man who received a water bill for over $7000. His monthly bill is normally around $200. The Board of Water Supply continued to bill for the last six months and told him that he has to pay the amount or have his water shut off” Councilmember Pine said. This man along with other testifiers will have the opportunity to share their stories today.


“Nearly 4 out of 5 of the Honolulu Board of Water Supply’s roughly 166,000 customers received at least one bill between January and September…” from today’s article in the Honolulu Star Advertiser by Gordon Pang: