Job Functions
Responsible for analyzing and managing the administration of all workers’ compensation claims and initiatives insuring policy compliance related to the Company’s Self-Insured/Self-Administered Program. Develops and implements related policies, systems, and training that are aligned with the corporate strategic plan in conjunction with the Director.

Brief Description
The Workers’ Compensation Division of the Human Resources Department at Hawaiian Electric Company has two (2) Management vacancies available. (Role: Professional)

Fundamental Responsibilities
Timely investigates, evaluates, and actively manages workers’ compensation claims and outcomes, utilizing best practices to insure compliance with all provisions of State and Federal disability compensation laws and regulations, including Workers’ Compensation, Rehabilitation, and U.S. Longshore Harbor Workers Act, as well as compliance with corporate and company policies, procedures, and Collective Bargaining Agreements.

Utilizes various resources and systems to timely report, process authorized payments, monitor and manage claim issues, with the goal of minimizing disability duration, controlling medical, indemnity, and legal costs. Works with staff to develop strategies to mitigate claims, including early resolution, negotiation with attorneys and union representatives, and representation at hearings on all islands. Evaluates claims for potential subrogation, third party, or Special Compensation Fund recovery. Reports claims to excess carrier. Tracks and analyzes data, prepares reports and conducts training. Communicates effectively with all parties, demonstrating excellent customer service and professionalism.

Coordinates early return-to-work efforts with supervisors and rehabilitating employees. Administer, tracks, and reports results for the company’s transitional Return-to-Work Program. Works collaboratively with department managers, supervisors, and other resources to recommend strategies and programs to prevent work injuries/ illnesses, reduce work-related absences, improve injury outcomes, and reduce overall claim costs.

Assists the Director, Workers’ Compensation in program development, delivery, training, and presentation of corporate Workers’ Compensation Management Program for various audiences to ensure compliance, alignment, and achievement of business goals.
Assists the Director, Workers’ Compensation with claims software and system administration including the coordination of software and system enhancements, new releases and upgrades, as well as development and delivery of training to users.

Participates in and supports internal and external claim audits. Supports Director and operations of the division as needed.

Consults with, trains, and supports department managers and supervisors regarding workplace disability, accommodation, policy issues, and development of ongoing department-level disability intervention programs and practices that reduce workplace disruption due to work-related absence. Conducts program presentations to Supervisors, employees, and Union Business Representatives. Participates in cross-functional projects and initiatives to support business objectives as needed.

Knowledge Requirements:
Bachelor’s degree in a related field and significant related experience, or an equivalent combination of education and experience.
Familiarity with workers’ compensation management program concepts, operations, and coordination of benefits.
Thorough knowledge of Hawaii Federal and State Workers’ Compensation Laws and Regulations, Medical Fee Schedule, Vocational Rehabilitation Act, Americans with Disabilities Act, Family Medical Leave laws, and other employment laws relating to Disabilities.
Working knowledge of personal computers, workers’ compensation software, and other applications such as word processing, spreadsheets, and databases.

Skills Requirements
Excellent ability to investigate, evaluate and settle claims with proven conflict resolution/communication/negotiation skills.
Excellent oral, written, listening, consulting and presentation/platform skills.
Strong organizational, analytical, and conceptual skills to evaluate, and manage disability claims, maintain knowledge of industry and disability trends and employment legislation, and to develop methods to evaluate program effectiveness and improve business processes.
Demonstrated ability to work effectively in a team-oriented, customer-focused environment with a high level of technical skills when it comes to dealing with complex claims.
Ability to responsibly handle and work with confidential, difficult, and/or sensitive issues/information/material, while using tact, courtesy and discretion.
Ability to prioritize, multi-task, remain flexible, perform successfully in a demanding work environment, and adapt to rapidly changing priorities.

Experience Requirements
Several (5-8) years of Workers’ Compensation experience managing high impact claims.
Several (5-8) years of experience using medical/insurance/disability terminology
How To Apply
Hawaiian Electric Company employees who meet the minimum requirements should apply on-line at HR Suite by clicking on the link below:


(Should you have problems linking to the on-line application, please call the HR Service Center at 543-4848.)

All others who meet the minimum qualifications should apply at

Submittal of an application for the position:

1. Authorizes Hawaiian Electric Company to share any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
2. Releases and waives Hawaiian Electric Company from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; and
3. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer.

To the extent permitted by law, Hawaiian Electric Company may conduct a criminal conviction record inquiry for the past 10 years.
Hawaiian Electric Company is an equal employment opportunity and affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, gender/sex, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, veteran status, or other protected categories in accordance with state and federal laws.
If you require accommodations during the application process, please contact the HR Service Center at 543-4848.

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